Customer Care and Administration Job Vacancy in UAE Dubai
Posted date [04-Feb-2018]  (ID: 12171)



DutchArabTraders is looking for someone who can take care of administrative work and customer care.
Job Description

- Acting as single point of contact for customer orders and providing input for allocation management
- Issuing and reviewing all documentation related to orders and ensuring accurate invoicing to customers
- To check Oper. Price Validation and Material Availability and to ensure accurate Order Entry in SAP
- Receive Customers feedback, complaint/claims, and escalate to relevant Internal & External Stakeholders when required
- Communicate & coordinate with all concerned parties in company, in order to update work status, and ensure customer satisfaction
- Receive the new purchase orders directly from customers and sales, and start the process to fulfill customer orders in accordance with the company OTC process
- Coordinate and communicate with the concerned functions in Supply Chain and other functions; Finance, Credit, Demand, Replenishment and external functions such as shipping lines, LSPās and banks to as per OTC process requirements
- Coordinate with the Credit to check LCās, cash in advance, and following the outstanding payment to support the revenues collection as agreed
- Coordinate with Logistics Service Providers (LSP), shipping lines, and forwarders for on time shipment of product to customer
- Filing and record management for both softcopies and hardcopies on SAP and customer records archive, in accordance with policy and legal requirements
- Follow up and update on daily basis any concerns about the availability of containers, trucks, loading delays and material availability issues, to ensure desired level of service and timely information
- Interaction with Global Demand & Supply Team for timely information of the stock availability in all Hubs
Interested candidates please send their resumes to our HR Manager at tariqjavedxdb(at)gmail.com
Post Details
Job Title Customer Care and Administration
Description DutchArabTraders is looking for someone who can take care of administrative work and customer care.
Job Description

- Acting as single point of contact for customer orders and providing input for allocation management
- Issuing and reviewing all documentation related to orders and ensuring accurate invoicing to customers
- To check Oper. Price Validation and Material Availability and to ensure accurate Order Entry in SAP
- Receive Customers feedback, complaint/claims, and escalate to relevant Internal & External Stakeholders when required
- Communicate & coordinate with all concerned parties in company, in order to update work status, and ensure customer satisfaction
- Receive the new purchase orders directly from customers and sales, and start the process to fulfill customer orders in accordance with the company OTC process
- Coordinate and communicate with the concerned functions in Supply Chain and other functions; Finance, Credit, Demand, Replenishment and external functions such as shipping lines, LSPās and banks to as per OTC process requirements
- Coordinate with the Credit to check LCās, cash in advance, and following the outstanding payment to support the revenues collection as agreed
- Coordinate with Logistics Service Providers (LSP), shipping lines, and forwarders for on time shipment of product to customer
- Filing and record management for both softcopies and hardcopies on SAP and customer records archive, in accordance with policy and legal requirements
- Follow up and update on daily basis any concerns about the availability of containers, trucks, loading delays and material availability issues, to ensure desired level of service and timely information
- Interaction with Global Demand & Supply Team for timely information of the stock availability in all Hubs
Interested candidates please send their resumes to our HR Manager at tariqjavedxdb(at)gmail.com
Job Start Date 25/02/2018
Salary Offered 7500
Number of Vacancies 4
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description - Bachelor or Higher Diploma in Economy or any relevant Financial or Business Administration disciplines
- Sound knowledge of ERP or standard office software
- Basic knowledge of supply chain function is preferred
- Sound knowledge in formal communication
- Fluency in written and spoken English
- Basic understanding of products, applications, markets and competitors is preferred.
- Passion to work for commercial and business concerns.
If the candidate has an experience of 1-2 that would be an edge however freshers can also qualify if they are passionate and look capable for the job.
Interested candidates please send their resumes to our HR Manager at tariqjavedxdb(at)gmail.com
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Accounting
Job Function Job Functions -> Administrative
Employers Details
Company DutchArabTraders
Contact Person Tariq Javed
Designation HR Manager
Telephone 00923018204452
Email tariqjavedxdb(at)gmail.com



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