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Customer Service Coordinator and Administrator Job
Posted date [10-Feb-2018]  (ID: 12220)


DutchArabTrader needs a customer service coordinator.

An exciting and challenging role waits for a Customer Service Coordinator. The purpose of the role will be to oversee and coordinate day to day customer service working closely with the marketing and sales teams you will also be handling queries and requests of clients/distributors, assisting customers, processing orders, and ensuring the best possible service is given to all customers and clients.

Processing orders on behalf of company distributors:
- Validating product availability, invoicing, providing shipping advice and confirming orders.
- Prepairing tender bid documentation
- Arrange transport for products and oversee the delivery process.

Assist the distribution staff in processing orders via companys online store:
- Set up and manage user accounts
- Train staff and clients on how to use the online store
- Assist with the roll out of companies new online store

Provide support to customers and business partners:
- Act as a main point of contact for all clients/distributors via tele[phone, email and online portals
- Resolve queries in a timely manner
- Train new and existing clients/distributors on product knowledge and order management

Improve Customer Experience of the brand:
- Run customer satisfaction surveys
- Identify customers needs and ensure that the brand are meeting them/identify new ways to meet customer needs Assist the Sales and Marketing team:
- Coordinate with both teams when preparing for conferences
- Ensure availability of products for events as and when needed
- Attend product launches as and when required
- Assist with defining country specific marketing needs

Supporting sales analysts:
- Assist sales managers in demand planning for units
- Assist with developing local price policies
- Provide and prepare sales data for sales staff, clients and distributors

Support Financial process:
- Provide invoices for contract payments and marketing activities

Interested candidates please send their resumes to our HR manager at Sidrachawla85(at)gmail.com
Post Details
Job Title Customer Service Coordinator and Administrator
Description DutchArabTrader needs a customer service coordinator.

An exciting and challenging role waits for a Customer Service Coordinator. The purpose of the role will be to oversee and coordinate day to day customer service working closely with the marketing and sales teams you will also be handling queries and requests of clients/distributors, assisting customers, processing orders, and ensuring the best possible service is given to all customers and clients.

Processing orders on behalf of company distributors:
- Validating product availability, invoicing, providing shipping advice and confirming orders.
- Prepairing tender bid documentation
- Arrange transport for products and oversee the delivery process.

Assist the distribution staff in processing orders via companys online store:
- Set up and manage user accounts
- Train staff and clients on how to use the online store
- Assist with the roll out of companies new online store

Provide support to customers and business partners:
- Act as a main point of contact for all clients/distributors via tele[phone, email and online portals
- Resolve queries in a timely manner
- Train new and existing clients/distributors on product knowledge and order management

Improve Customer Experience of the brand:
- Run customer satisfaction surveys
- Identify customers needs and ensure that the brand are meeting them/identify new ways to meet customer needs Assist the Sales and Marketing team:
- Coordinate with both teams when preparing for conferences
- Ensure availability of products for events as and when needed
- Attend product launches as and when required
- Assist with defining country specific marketing needs

Supporting sales analysts:
- Assist sales managers in demand planning for units
- Assist with developing local price policies
- Provide and prepare sales data for sales staff, clients and distributors

Support Financial process:
- Provide invoices for contract payments and marketing activities

Interested candidates please send their resumes to our HR manager at Sidrachawla85(at)gmail.com
Job Start Date 27/02/2018
Salary Offered 7000
Number of Vacancies 4
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description The job requires the candidate to be good in areas such as customer care coordinator and administrative. He should be familiar with data base softwares such as excel. A bachelors degree will be considered as an edge and the experience of 1-2 years is preferred however we are hiring freshers if they can do well and add value to the job role.
Interested candidates please send their resumes to our HR manager at Sidrachawla85(at)gmail.com
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Accounting
Job Function Job Functions -> Administrative
Employers Details
Company Dutcharabtraders
Contact Person Sidra Chawla
Designation HR Manager
Telephone 00923051255755
Email Sidrachawla85(at)gmail.com


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