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Customer Service Representative Job
Posted date [10-Feb-2018]  (ID: 12214)


DutchArabTraders needs a Customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

- Manage large amounts of incoming calls
- Generate sales leads
- Organize a viewing of the apartments
- Identify and assess customers´┐Ż needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Interested candidates please send their resumes to our HR Manager at sidrachawla85(at)gmail.com
Post Details
Job Title Customer Service Representative
Description DutchArabTraders needs a Customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

- Manage large amounts of incoming calls
- Generate sales leads
- Organize a viewing of the apartments
- Identify and assess customers´┐Ż needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Interested candidates please send their resumes to our HR Manager at sidrachawla85(at)gmail.com
Job Start Date 26/02/2018
Salary Offered 8000
Number of Vacancies 3
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description - Passion for customer support and passion as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
The candidate should hold a bachelors degree and 1-2 years of experience is preferred but fresh graduates can also apply and will qualify if have the necessary skills.
Interested candidates please send their resumes to our HR Manager at sidrachawla85(at)gmail.com
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Accounting
Job Function Job Functions -> Administrative Support
Employers Details
Company Dutcharabtraders
Contact Person Sidra Chawla
Designation HR Manager
Telephone 00923051255766
Email sidrachawla85(at)gmail.com


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