Report to the Service Manager about over-all reception activities on daily basis.
Allocate jobs correctly to service advisors in order to maintain maximum reception utilization.
Analyze reception productivity reports and take corrective action for improvement.
Follow-up on ATP vehicles and ensure that the concerned WIP are completed in a timely manner.
Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager.
Prioritize jobs returned & liaise with the Workshop Supervisors to take corrective actions.
Establish new customer relationships and maintain rapport with existing/long-term customers.
Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs.
Analyze the performance of service advisors and review results with the Service Manager for improvement and appraisal.
Facilitate development of staff