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Call Centre Agent (French & Arabic ) Job
Posted date [09-Jun-2015]  (ID: 3240)
This post has expired! It was posted more than 365 days ago.


Property of CRM ME STRICTLY CONFIDENTIAL 1
Profile Call Center Agent
POSITION SUMMARY
The role of the CCA is to handle customer contacts, including telephone contact, e-mails, faxes and mail requests.
MISSION
o Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, )
o Provide an expert answer to customers requests
o Respond to after-sales related questions
o Handle client complaints
o Transfer calls/e-mails to the appropriate department as needed and follow-up to closure
o Have the brand culture and knowledge to respond with service excellence to all types of questions
o Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients requests
o Collect and handle personal information with care and respect (confidentiality)
KEY SKILLS
o Excellent oral and written communication skills
o High level of active listening skills
o Customer focused
o Attentive to details
o Positive behaviour, team spirit
o Ability to handle administrative tasks
o Computer skills
o Telephone skills
o Bilingual
o Resourceful
o High level of self-motivation
o Empathy/stress resistant/patience/crisis management
PROFILE
o Fluent, both verbal and written, in languages required.
o University degree
o 2-3 years prior work experience as a call center agent or customer service
o English / Arabic or French / Arabic speaking
Post Details
Job Title Call Centre Agent (French & Arabic )
Description Property of CRM ME STRICTLY CONFIDENTIAL 1
Profile Call Center Agent
POSITION SUMMARY
The role of the CCA is to handle customer contacts, including telephone contact, e-mails, faxes and mail requests.
MISSION
o Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, )
o Provide an expert answer to customers requests
o Respond to after-sales related questions
o Handle client complaints
o Transfer calls/e-mails to the appropriate department as needed and follow-up to closure
o Have the brand culture and knowledge to respond with service excellence to all types of questions
o Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients requests
o Collect and handle personal information with care and respect (confidentiality)
KEY SKILLS
o Excellent oral and written communication skills
o High level of active listening skills
o Customer focused
o Attentive to details
o Positive behaviour, team spirit
o Ability to handle administrative tasks
o Computer skills
o Telephone skills
o Bilingual
o Resourceful
o High level of self-motivation
o Empathy/stress resistant/patience/crisis management
PROFILE
o Fluent, both verbal and written, in languages required.
o University degree
o 2-3 years prior work experience as a call center agent or customer service
o English / Arabic or French / Arabic speaking
Job Start Date 09/06/2015
Number of Vacancies 1
Location Job Location -> UAE Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> Tunisia
Candidate Current Location Job Location -> UAE
Work Experience 1-2 Years
Candidate Profile Description customer service , call centre , BPO
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Broadcast Media
Job Function Job Functions -> Call Center
Employers Details
Company TPK


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