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Customer Service Job
Posted date [11-Jun-2017]  (ID: 9724)


- Proficiency in computer and social chat software„
- Team work spirit, strong ability to accept new things and initiative
- People who with the customer service experience are preferred. After the interview, there is a training from counseling staff about the implementation of the rules and regulations
- Regularly report to the boss the progress of the work
- The main duty of this position:
Through the mail, the forum, the social channel (Facebook, twitter,Instagram and Youtube), the on-line game and the other service ways, solute and process the related question from player feedback;
Deal with the player's appeal online, monitor the state of the game, and maintain the order of within the game
Collect feedback, suggestions, complaints, BUG, cheating and other issues; communicate with the players as well;
Carry out all kinds of service projects, updates and activities;
Understand the needs of users, intentions for each player to provide attentive service;
- The state of working is home-base: 6 hours a day, Monday to Friday
- Fluent in English and Arabic
Post Details
Job Title Customer Service
Description - Proficiency in computer and social chat software„
- Team work spirit, strong ability to accept new things and initiative
- People who with the customer service experience are preferred. After the interview, there is a training from counseling staff about the implementation of the rules and regulations
- Regularly report to the boss the progress of the work
- The main duty of this position:
Through the mail, the forum, the social channel (Facebook, twitter,Instagram and Youtube), the on-line game and the other service ways, solute and process the related question from player feedback;
Deal with the player's appeal online, monitor the state of the game, and maintain the order of within the game
Collect feedback, suggestions, complaints, BUG, cheating and other issues; communicate with the players as well;
Carry out all kinds of service projects, updates and activities;
Understand the needs of users, intentions for each player to provide attentive service;
- The state of working is home-base: 6 hours a day, Monday to Friday
- Fluent in English and Arabic
Salary Offered 1500 - 1900 AED
Number of Vacancies 2
Location Job Location -> Other Arab Countries
    
Desired Candidate's Profile
Nationality
Candidate Current Location
Job Classification
Job Type Job Type -> Part-time
Industry Type Job Industry -> Computer Games
Job Function Job Functions -> Customer Servic
Employers Details
Company IGG
Contact Person Shawn Li


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