You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 46 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis.
Providing a high caliber Customer interaction as measured by client call quality reports, call audits, and customer satisfaction survey;
Providing pre-sales consultative solutions, which explain features and advantages of client`s products to Customers who call Online Store Sales and Service;
Logging of correct and valid orders and accurately logging all Saved For Later opportunities;
Selling and providing sales support for Client`s Products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;
Presenting to the public a strong working expertise in all Client`s Supported Products (now and in the future) as measured by call quality reports, call audits and Customer Satisfaction Survey scores;
Ensuring innovation and quality in all Customer interactions as measured by client call quality reports and Customer Satisfaction Survey scores;
Capturing all required data elements in Client`s internal Online Store and other systems of record as required by training and operational procedures; and
Maintaining a general awareness of Brand`s strengths in the industry.