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French Speaking Customer Advisors In Athens - Greece Job
Posted date [19-Apr-2016]  (ID: 6775)
This post has expired! It was posted more than 365 days ago.



Position: French Speaking Customer Advisors ** WORKING VISA PROVIDED**
You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 46 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis.

Mission

To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer problems.

The Job

Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
Provides basic to moderately complex support to all customers on the clients products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
Tracks and follows cases to ensure that they closed in an efficient and timely manner.
Provides and maintain strong, professional relationship with all of the clients customers and show empathy for our customers at all times.
Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines.
Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.
Be positive and proactive and have a desire for positive improvement in quality.
Takes on board feedback and adapt skills accordingly.
Other duties as assigned.
*Employment terms: fixed term contact, 5 days per week (shift rotation).

*This is a project based environment and there are real opportunities to develop within the role and also within the company itself.

** WORKING VISA PROVIDED **
Post Details
Job Title French Speaking Customer Advisors In Athens - Greece
Description Position: French Speaking Customer Advisors ** WORKING VISA PROVIDED**
You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 46 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis.

Mission

To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer problems.

The Job

Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
Provides basic to moderately complex support to all customers on the clients products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
Tracks and follows cases to ensure that they closed in an efficient and timely manner.
Provides and maintain strong, professional relationship with all of the clients customers and show empathy for our customers at all times.
Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines.
Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.
Be positive and proactive and have a desire for positive improvement in quality.
Takes on board feedback and adapt skills accordingly.
Other duties as assigned.
*Employment terms: fixed term contact, 5 days per week (shift rotation).

*This is a project based environment and there are real opportunities to develop within the role and also within the company itself.

** WORKING VISA PROVIDED **
Job Start Date 24/08/2015
Salary Offered 14000/Year
Number of Vacancies 10
Location Job Location -> Other Arab Countries
Location City Athens/Greece
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> Tunisia
Candidate Current Location Job Location -> Other Arab Countries
Work Experience 1-2 Years
Candidate Profile Description Native or fluent French speakers
Fluent English
Good Knowledge of PC (hardware, software, internet)
Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows Messenger
Excellent communication skills
Strong team spirit
Passionate about customer services
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Consumer Services
Job Function Job Functions -> Customer Support
Employers Details
Company Talent Job International - Athens, Greece, Multilingual, Jobs, Working Permission, Arabic, French,
Contact Person Halil AKDENIZ
Designation Halil AKDENIZ
Telephone 00306995097864
Email hr(at)talentjob.org


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