Find Jobs in Dubai UAE Saudi Arabia Oman Qatar Bahrain Kuwait
Employers! - Advertise your Jobs postings Free

jobs in UAE Dubai Abu Dhabi Sharjah Ajman
Jobs in UAE
Jobs in Saudi Arabia
Jobs in Saudi
jobs in kuwait
Jobs in Kuwait
jobs in oman
Jobs in Oman
jobs in Qatar
Jobs in Qatar
jobs in bahrain
Jobs in Bahrain
Attention Employers! Register a new company and get 20 Job Posting Credits Free.. Subscription and Premium Posting Plans are on Promotion. Checck while logged in
ONLINE CUSTOMER SERVICE AGENT Job
Posted date [23-May-2015]  (ID: 3064)
This post has expired! It was posted more than 365 days ago.


Summary:
The Online Communications Representative will act as the frontline contact for potential clients and clients contacting us through our Live Chat and Online Scheduling programs. The Online Client Agent will be part of our Communications team. The role includes handling a number of duties related to our call center, data entry, and direct communication with our clients. The communications department serves as the initial client connection and is the promotional force of the firm.
Responsibilities of the Job
Primary agent for all Live Chat activities on daily basis; answer/respond to questions from potential clients through Live Chat software
Provide and promote our services while connecting with potential clients
Handle sensitive client data with utmost discretion, care and accuracy
Primary agent for Online Scheduling; manage appointment requests, scheduling, and appointment confirmations for all appointments
Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Provide back-up support for Communications Representatives who answer incoming calls; answer calls with a positive tone and genuine warmth regarding the services we make available to our clients
Check email and voicemail as appropriate to assure timely responses to all inquiries
Open all client files in case management software the same day client retains
Data entry for scheduling and case files as support to team
Scan and monitor specific web-based media outlets for technical & service related questions, problems, and comments
Take ownership of each customer by working directly with them until their issues or concerns are resolved
Ensure that all customer emails are responded to within a timely manner
Identify any alarming patterns or trends in customer feedback and report them to the Product Management group
Occasional product testing and troubleshooting may be required
Maintain good attendance and punctuality
Perform other job duties as assigned
Skills
CANDIDATE MUST ALREADY BE ABLE TO RELOCATE TO SAUDI ARABIA (MADINAH), and must have:

Excellent verbal/written communication and interpersonal skills
Excellent typing skills and computer literacy, including a solid understanding of customer service applications, Microsoft Suite & various web-based applications.
Must be flexible to work various day shifts, covering for team members as needed
Demonstrate proficiency to focus on details, handle multiple tasks, and remain highly organized
Strong customer service experience in related field Knowledge and Skills
In-depth knowledge of PC/Notebook hardware & software configuration, troubleshooting, and operation
Required proficiency using web-media outlets (such as forums, social media, etc.)
Proven excellent written and verbal communication skills in English
Self-motivated with the ability to complete tasks with little instruction
Ability to solve complex problems in a technical service oriented environment
Must possess strong interpersonal skills: is positive, pleasant, respectful and customer focused
Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required

Preferred Candidate:
Career Level: Mid Career
Years of Experience: Min: 2
Residence Location: Within GCC countries and ready to relocate to Madinah (Saudi Arabia)
Gender: Unspecified
Nationality: Unspecified
Degree: Bachelor's degree / higher diploma in Business or Communications
Job Details:
Job Location: Saudi Arabia (Madinah)
Company Industry: Education, Training, and Library; Consulting Services, Travel Industry
Company Type: Employer (Private Sector)
Job Role: Sales Employment
Status: Full time Employment
Type: Employee Monthly
Salary Range: Unspecified
Number of Vacancies: 1
To apply send your C.Vs to careers(at)impactplusmea.com
Post Details
Job Title ONLINE CUSTOMER SERVICE AGENT
Description Summary:
The Online Communications Representative will act as the frontline contact for potential clients and clients contacting us through our Live Chat and Online Scheduling programs. The Online Client Agent will be part of our Communications team. The role includes handling a number of duties related to our call center, data entry, and direct communication with our clients. The communications department serves as the initial client connection and is the promotional force of the firm.
Responsibilities of the Job
Primary agent for all Live Chat activities on daily basis; answer/respond to questions from potential clients through Live Chat software
Provide and promote our services while connecting with potential clients
Handle sensitive client data with utmost discretion, care and accuracy
Primary agent for Online Scheduling; manage appointment requests, scheduling, and appointment confirmations for all appointments
Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Provide back-up support for Communications Representatives who answer incoming calls; answer calls with a positive tone and genuine warmth regarding the services we make available to our clients
Check email and voicemail as appropriate to assure timely responses to all inquiries
Open all client files in case management software the same day client retains
Data entry for scheduling and case files as support to team
Scan and monitor specific web-based media outlets for technical & service related questions, problems, and comments
Take ownership of each customer by working directly with them until their issues or concerns are resolved
Ensure that all customer emails are responded to within a timely manner
Identify any alarming patterns or trends in customer feedback and report them to the Product Management group
Occasional product testing and troubleshooting may be required
Maintain good attendance and punctuality
Perform other job duties as assigned
Skills
CANDIDATE MUST ALREADY BE ABLE TO RELOCATE TO SAUDI ARABIA (MADINAH), and must have:

Excellent verbal/written communication and interpersonal skills
Excellent typing skills and computer literacy, including a solid understanding of customer service applications, Microsoft Suite & various web-based applications.
Must be flexible to work various day shifts, covering for team members as needed
Demonstrate proficiency to focus on details, handle multiple tasks, and remain highly organized
Strong customer service experience in related field Knowledge and Skills
In-depth knowledge of PC/Notebook hardware & software configuration, troubleshooting, and operation
Required proficiency using web-media outlets (such as forums, social media, etc.)
Proven excellent written and verbal communication skills in English
Self-motivated with the ability to complete tasks with little instruction
Ability to solve complex problems in a technical service oriented environment
Must possess strong interpersonal skills: is positive, pleasant, respectful and customer focused
Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required

Preferred Candidate:
Career Level: Mid Career
Years of Experience: Min: 2
Residence Location: Within GCC countries and ready to relocate to Madinah (Saudi Arabia)
Gender: Unspecified
Nationality: Unspecified
Degree: Bachelor's degree / higher diploma in Business or Communications
Job Details:
Job Location: Saudi Arabia (Madinah)
Company Industry: Education, Training, and Library; Consulting Services, Travel Industry
Company Type: Employer (Private Sector)
Job Role: Sales Employment
Status: Full time Employment
Type: Employee Monthly
Salary Range: Unspecified
Number of Vacancies: 1
To apply send your C.Vs to careers(at)impactplusmea.com
Number of Vacancies 1
Location Job Location -> Saudi Arabia
Location City Madinah
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description Skills
CANDIDATE MUST ALREADY BE ABLE TO RELOCATE TO SAUDI ARABIA (MADINAH), and must have:

Excellent verbal/written communication and interpersonal skills
Excellent typing skills and computer literacy, including a solid understanding of customer service applications, Microsoft Suite & various web-based applications.
Must be flexible to work various day shifts, covering for team members as needed
Demonstrate proficiency to focus on details, handle multiple tasks, and remain highly organized
Strong customer service experience in related field Knowledge and Skills
In-depth knowledge of PC/Notebook hardware & software configuration, troubleshooting, and operation
Required proficiency using web-media outlets (such as forums, social media, etc.)
Proven excellent written and verbal communication skills in English
Self-motivated with the ability to complete tasks with little instruction
Ability to solve complex problems in a technical service oriented environment
Must possess strong interpersonal skills: is positive, pleasant, respectful and customer focused
Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Education
Job Function Job Functions -> Customer Servic
Employers Details
Company IMPACT PLUS DWC-LLC
Telephone 971 52 611 0108
Email careers(at)impactplusmea.com


careersingulf google play store