We would also like to speak to any potential candidate who doesn�t quite meet all of the specified criteria for this role, as further training can be provided.
Resolve internal and external customer enquiries, referring those that you are unable to resolve to the correct recipient.
Provide high quality customer service in all communications with internal and external clients.
Maintain accurate paper and computer-based records.
Produce correspondence, documents and presentations to specification using a variety of media.
Maintain established paper and computer-based filing systems.
Conduct financial duties, for example, processing invoices or tracking costs.
Order and maintain stationary and equipment supplies.
Work in accordance with established processes and provide feedback on their effectiveness.
Timely preparation of meeting rooms to ensure they are tidy and set up (excluding IT equipment), ready for meetings.
Clear up (excluding IT equipment) meeting rooms after use in a timely manner, ready for the next meeting.
Ensure Company and legislative health and hygiene standards and requirements are complied with at all times in providing food and drink.
Ensure the inspection of office equipment and services is carried out at intervals to accord with legislative/manufacturers recommendations and requirements
Sign for all deliveries, other than those for the IT department and either distribute as appropriate or inform the relevant individual or department of the delivery.
Ensure visitors are logged via Reception / Security in order to maintain an accurate record at all times of visitors in the building.
Greet visitors in a friendly and professional manner.
Ensure the relevant person is informed, in a timely manner.
Successful experience of working in a general administration support role and/or in a customer services environment.
Demonstrable knowledge of operating office equipment and IT, e.g. telephone, computer with standard software, fax, copier, printers etc., to access, input and verify information.
Literate and Numerate with proficiency using Microsoft Word, Excel, Outlook and other office applications.
General (All Employees)
Undertake any reasonable duties expected of you.
Carry out all work in accordance with health and safety and any other legal requirements
Ensure compliance with the Company policies and procedures
Manage the performance of all employees assigned to you in accordance with legislation and company procedures.