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Operations Manager Job
Posted date [28-Jun-2016]  (ID: 7387)
This post has expired! It was posted more than 365 days ago.


Job description
1. Train Tour Guides based on Tour Moderation cards
2. Instruct Tour Guides on handling of Trailers, E-Bikes, Equipment and Cars
3. Conduct the daily briefing session and manage the customer pick up list
4. Plan the working hours and shifts for the TGs and Drivers on a monthly, weekly and daily base
5. Develop a vacation plan for the staff
6. Lead the continuous development process
7. Lead and develop the ability and willingness of the Tour Guides and Staff
8. Open new activities and Tours together with the General Management of the company
9. Implement the inclusion and environmental policy of Desert Cycle Tour

Tour Guide
1. Drive with trailer to Desert Cycle Base Camp and back to the Warehouse or pick up guests at hotels and other pick up points
2. Build base camp and prepare for arrival of the customers
3. Welcome customers with a smile
4. Take calls at the companys main line, answer questions and advice customers
5. Introduce customers in handling of E-bike and the rules in the desert
6. Conduct cycle tours following the Tour Moderation Cards in English
7. Care for the fun, desert experience and safety of the customers
8. Prepare and conduct the dinner ceremony and the bonfire session
9. Tidy up the Base Camp
10. Clean, maintain and repair the E-Fat Bikes, trailers and other equipment
11. Support in warehouse operations if required such as installation of E-Bikes picking and packing of equipment, tidy up before and after tours
12. Participate in promotional activities
13. Participate in daily and weekly briefing meetings and contribute to continuous improvement of process and customer experience
14. The job description can develop with the offer of tours eg. Night tours require overnight stays in tents in the desert

Administration Tasks
1. Conduct all government, RTA, DED and Dubai Municipality, Dubai Tourism Department, PTA, Visa processes in alignment with the General management and the law in the UAE
2. Supervise the maintenance of al assets like Cars, Trailers, E-Bikes and other Assets
3. Organize the needed repairs aligned with the General Manager for Trailers and Cars
4. Conduct needed purchases and shipments for the company
5. Petty Cash handling and operational expenses management

Working hours and days
8-12h per day on demand
Shifts will be planed from management during monthly and weekly briefing sessions
6 day work per week
25 working days regular vacations plus 20 day to compensate the 6 days week during the season in the period from June to September per year
The General manager can alternate the working hours if business requires

Requirements
Min age 25 years
Excellent communication skills
Experience in leading & managing people
Story telling ability in front of a group of 5- 20 people
Fluent in English
UAE driving license at least since 12 month
Experience in handling, driving and maintaining cars and Trailers
Experience with customers
Fit and Sporty and like to work outside likes cycling
Former sports career in UAE or home country is preferable
Inclusive behavior to all nationalities, genders and religions
With former military service in UAE or home country is preferable
Post Details
Job Title Operations Manager
Description Job description
1. Train Tour Guides based on Tour Moderation cards
2. Instruct Tour Guides on handling of Trailers, E-Bikes, Equipment and Cars
3. Conduct the daily briefing session and manage the customer pick up list
4. Plan the working hours and shifts for the TGs and Drivers on a monthly, weekly and daily base
5. Develop a vacation plan for the staff
6. Lead the continuous development process
7. Lead and develop the ability and willingness of the Tour Guides and Staff
8. Open new activities and Tours together with the General Management of the company
9. Implement the inclusion and environmental policy of Desert Cycle Tour

Tour Guide
1. Drive with trailer to Desert Cycle Base Camp and back to the Warehouse or pick up guests at hotels and other pick up points
2. Build base camp and prepare for arrival of the customers
3. Welcome customers with a smile
4. Take calls at the companys main line, answer questions and advice customers
5. Introduce customers in handling of E-bike and the rules in the desert
6. Conduct cycle tours following the Tour Moderation Cards in English
7. Care for the fun, desert experience and safety of the customers
8. Prepare and conduct the dinner ceremony and the bonfire session
9. Tidy up the Base Camp
10. Clean, maintain and repair the E-Fat Bikes, trailers and other equipment
11. Support in warehouse operations if required such as installation of E-Bikes picking and packing of equipment, tidy up before and after tours
12. Participate in promotional activities
13. Participate in daily and weekly briefing meetings and contribute to continuous improvement of process and customer experience
14. The job description can develop with the offer of tours eg. Night tours require overnight stays in tents in the desert

Administration Tasks
1. Conduct all government, RTA, DED and Dubai Municipality, Dubai Tourism Department, PTA, Visa processes in alignment with the General management and the law in the UAE
2. Supervise the maintenance of al assets like Cars, Trailers, E-Bikes and other Assets
3. Organize the needed repairs aligned with the General Manager for Trailers and Cars
4. Conduct needed purchases and shipments for the company
5. Petty Cash handling and operational expenses management

Working hours and days
8-12h per day on demand
Shifts will be planed from management during monthly and weekly briefing sessions
6 day work per week
25 working days regular vacations plus 20 day to compensate the 6 days week during the season in the period from June to September per year
The General manager can alternate the working hours if business requires

Requirements
Min age 25 years
Excellent communication skills
Experience in leading & managing people
Story telling ability in front of a group of 5- 20 people
Fluent in English
UAE driving license at least since 12 month
Experience in handling, driving and maintaining cars and Trailers
Experience with customers
Fit and Sporty and like to work outside likes cycling
Former sports career in UAE or home country is preferable
Inclusive behavior to all nationalities, genders and religions
With former military service in UAE or home country is preferable
Job Start Date ASAP
Salary Offered 5000
Number of Vacancies 1
Location Job Location -> UAE Abdu Dhabi
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location Job Location -> UAE
Work Experience 1-2 Years
Candidate Profile Description Job description
1. Train Tour Guides based on Tour Moderation cards
2. Instruct Tour Guides on handling of Trailers, E-Bikes, Equipment and Cars
3. Conduct the daily briefing session and manage the customer pick up list
4. Plan the working hours and shifts for the TGs and Drivers on a monthly, weekly and daily base
5. Develop a vacation plan for the staff
6. Lead the continuous development process
7. Lead and develop the ability and willingness of the Tour Guides and Staff
8. Open new activities and Tours together with the General Management of the company
9. Implement the inclusion and environmental policy of Desert Cycle Tour
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Entertainment
Job Function Job Functions -> Management
Employers Details
Company Desert Cycle Tour LLC
Contact Person Edelyn Ramos
Designation Recruiter
Telephone 0501995665
Email desertcycletour(at)gmail.com


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