2-3 years of collections experience, including direct public contact; should be in BANK only.
Currently working with UAE Banks.
Cards Collection experience of bucket 1- 6 only.
Should have UAE Driving license.
Should be having good idea about DUBAI whereabouts
Core Collection experience in cards,
Keeping and collection of delinquent accounts.
The basic responsibilities will be:
To follow up and collect on all overdue, delinquent (over credit limit cards) customers.
Meets Targets set on flow and delinquency rates.
Handle number of calls/contact (as per department set targets) & follow-up on customers commitment to pay.
Identify un-contactable/skip customers and redirect these for field visits.
Follow-up with employers for employee status, delay or no salary transfer/ESOB and follow up new documents, salary transfer (PF and SBF customers).
Send collection standard letters /SMS/Emails to un-contactable customers.
Prepare daily / weekly progress report (daily performance tracker).
Review collection MIS to measure own effectiveness, productivity & efficiency.
Provide team leader / Asst Manager with feedback on:
any other important information which will help streamlines the process & reduces credit risk.
Adherence to queuing strategy.
Salary will be (6500-7500 AED) depending of the experience with other benefits as per the company policy; only qualified applicants need to apply person should be motivated and soft spoken. All nationalities can apply.