What will it be like to work for this Hilton Brand?
As one of the most recognized names in the industry, DoubleTree by Hilton Hotels offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brandï¾’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton Hotels. Because it's with DoubleTree by Hilton Hotels where we promise an exceptional Guest experience every time.
What will I be doing?
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brandï¾’s loyalty scheme.
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices.
Maintain good communication and working relationships with all hotel departments.
Monitor staffing levels to meet cover business demands.
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What are we looking for?
Assistant Front Office Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous supervisory experience in Front Office in hotel
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
What benefits will I receive?
You will be offered a competitive starting salary and in addition, eligible Team Members may enroll in Hilton Worldwide's medical, dental, vision, life, disability and retirement savings plans. Eligible Team Members also have access to paid time off benefits for vacation and sick, an Employee Assistance Program (EAP), educational assistance, and Hilton Worldwide's unique programs that provide Team Members and their families with discounted hotel room rates as well as discounts on products and services offered by Hilton Worldwide and its partners. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.