Prepare & maintain customer service summary reports
Co-ordinate the handling of product installation & maintenance for customers
Resolve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem.
Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments
Qualifications and Requirements :
Minimum of Bsc in a relevant field
Minimum of 1 year experience.
Good communication skills
Attention to details.