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Duty Manager Job
Posted date [03-May-2015]  (ID: 2905)
This post has expired! It was posted more than 365 days ago.


Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Cooperates, coordinates and communicates with other hotel departments as required.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception and Reservations personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Ensures VIPs and priority club guests receive special attention
Inspects front of house and back of house regularly for cleanliness.
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Provides input for Front Office meetings.
Promotes inter-hotel sales and in-house facilities.
Checks billing instructions and monitors guest credit
Analyses and approves discounts and rebates.
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (PMS) in emergency situation.
Fully conversant with all hotel emergency procedures.
Post Details
Job Title Duty Manager
Description Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Cooperates, coordinates and communicates with other hotel departments as required.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception and Reservations personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Ensures VIPs and priority club guests receive special attention
Inspects front of house and back of house regularly for cleanliness.
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Provides input for Front Office meetings.
Promotes inter-hotel sales and in-house facilities.
Checks billing instructions and monitors guest credit
Analyses and approves discounts and rebates.
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (PMS) in emergency situation.
Fully conversant with all hotel emergency procedures.
Job Start Date immediate
Salary Offered 3000
Number of Vacancies 1
Location Job Location -> UAE Sharjah
    
Desired Candidate's Profile
Gender Male
Nationality Nationality -> Any Arabic Nationality
Candidate Current Location Job Location -> UAE Sharjah
Work Experience 1-2 Years
Candidate Profile Description experience in the same field is a must. with good communication and customer service skills
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Hospitality
Job Function Job Functions -> Hotel Management
Employers Details
Company Grand Excelsior Hotel Sharjah
Contact Person Carmina Campomanes
Designation HR & Training In Charge
Telephone 065599900
Email carmina(at)gehsharjah.com


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