Housekeeping manager will ensure smooth operation of various processes related to Housekeeping department that contribute to the production or delivery of services of Art of Hospitality organization. It includes plan, direct, or coordinate the Housekeeping Department.
JOB DUTIES AND RESPONSIBILITIES
In accordance with AOH philosophy each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with Guests or fellow shipboard employees.
Direct and coordinate the on-site activities of Art of Hospitality Housekeeping Department by ensuring cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas.
Establish and follow the implementation of Housekeeping departmental policies, goals, objectives and procedures
Monitor Housekeeping Department to ensure that they efficiently and effectively provide required level of quality service while staying within budgetary limits.
Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use
Identifies Career path opportunities for the team members and assists accordingly to reach career goals as a coach and mentor
Develop and build teams by encouraging and enhancing the mutual trust, respect and cooperation among team members. Guide, direct and motivate the subordinates, including setting performance standards and monitoring the performance.
Organize, plan, prioritize work by developing specific goals to accomplish the work.
Minimum two to five years managerial/operational experience in housekeeping operations of 4 or 5 Star hotels, hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees.
Required to speak English clearly, has aptitude to read and write English in order to understand and interpret written procedures, including the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests and co-workers.
Administration and management knowledge of principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
Know-how of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office, Opera, SCM) and office equipment.
Ability to effectively deal with guests, some of whom will require high levels of discretion, patience, tact and diplomacy therefore providing exceptional customer service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.