To assist the respective Supervisor with cost saving measures enforced in the department to achieve
the Housekeeping operating budget. (Guest Supply & Chemical cost)
To assist the respective Supervisors to complete all late departures and to have all out of service
rooms returned to inventory during high occupancy in order to achieve maximum revenue.
To support fellow team members to complete assign work and act on observation to create an impact
to our guest.
To assist team members from other department such as engineering, laundry, Room Service and Front
office to do their tasks on the respective floors as and when required.
To follow I-Clean steps and sequence when serving the guest rooms to provide our guest with well
cleaned rooms consistently and to achieve excellent heartbeat scores.
To be up to date with I-Q questions to interact with guests efficiently. To attend all guests requests
within specified timing, be attentive to guests and anticipate these needs.
To follow Housekeeping Master Key procedures , lost and found procedures, Not Serviced Rooms
procedures consistently. To report any security incidents, accidents and near misses to respective
To be familiar with the emergency and evacuation procedures and the route in case of emergency. To
participate in departmental Recycle programme .
This is an entry level Housekeeping job in a full service Hotel and reports to Housekeeping Supervisor .