To know how to make reservation for massage and other treatment packages.
To conduct clients consultation prior each treatment.
To escort the clients to changing facilities and explain the lockers amenities.
To conduct the treatments as per Each Treatment SOP.
To ensure each client filled in a guest comment card post treatment.
To ensure each client offered a variety of herbal hot drinks as per standards post treatment.
To insure all in-room equipment are well cleaned and maintained.
To replenish the in-room linens after each treatment.
To be able to perform his/her duties in a professional manner to the full satisfaction of the guests.
To fully understand the spa facilities and the price of each treatment.
To observe high standards of personal hygiene.
To be flexible in assisting around different areas in the Department.
To be able to promote and up sell treatments and new packages.