We are looking for talented and unique IT Help Desk Technicians for a government organization in the Kingdom of Saudi Arabia (KSA). This is your opportunity to play a key role in providing support and being an integral part of the ongoing IT revolution in the KSA.
Serving as initial point of contact for telephone and e-mail inquiries for Microsoft Exchange Email administration related issues.
Handling the tasks of identifying, diagnosing, and resolving software problems.
Microsoft Outlook Exchange email configuration and troubleshooting.
Communication with vendors and follow up.
Analyze, trouble shoot problems related to service and resolve the issues while gathering information from customers either through chat, e-mail or over phone to enable effective troubleshooting.
Proactively assist with help desk / service desk duties, supporting clients with software and related technical issues.
Troubleshooting and resolving software and network problems.
Adhere to prescribed SLAs.
Escalate issues to second and third level support teams and customer communication on regular updates on issues.
Perform root cause analysis
Reporting and documentation.
Knowledge of English & Arabic (Read, Write, Understand, Speak).
Excellent problem-solving, learning, communication and interpersonal skills.
Business communication ethics awareness of Saudi culture
Working knowledge of core Microsoft technologies.
Experience with helpdesk ticket tracking software and knowledge of remote desktop support tools.
Ability to prioritize and organize work to meet defined SLA's.
Be able to work as a team member.
Job Type: Full-time
Salary: Best In Industry
SAUDI NATIONALS only:
networking, IT troubleshooting, software support, driver support: 1 year
arabic, english ( mandatory)