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HELPDESK Technician | RIYADH | URGENT REQUIREMENT | IMMEDIATE JOINING
Posted date [21-Nov-2015]  (ID: 5375)
This post has expired! It was posted more than 90 days ago.

Dear Candidates,

Greetings!

We are looking for talented and unique IT Help Desk Technicians for a government organization in the Kingdom of Saudi Arabia (KSA). This is your opportunity to play a key role in providing support and being an integral part of the ongoing IT revolution in the KSA.
Job Description

Serving as initial point of contact for telephone and e-mail inquiries for Microsoft Exchange Email administration related issues.
Handling the tasks of identifying, diagnosing, and resolving software problems.
Microsoft Outlook Exchange email configuration and troubleshooting.
Communication with vendors and follow up.
Analyze, trouble shoot problems related to service and resolve the issues while gathering information from customers either through chat, e-mail or over phone to enable effective troubleshooting.
Proactively assist with help desk / service desk duties, supporting clients with software and related technical issues.
Troubleshooting and resolving software and network problems.
Adhere to prescribed SLAs.
Escalate issues to second and third level support teams and customer communication on regular updates on issues.
Perform root cause analysis
Reporting and documentation.
Requirements

Knowledge of English & Arabic (Read, Write, Understand, Speak).
Excellent problem-solving, learning, communication and interpersonal skills.
Business communication ethics awareness of Saudi culture
Working knowledge of core Microsoft technologies.
Experience with helpdesk ticket tracking software and knowledge of remote desktop support tools.
Ability to prioritize and organize work to meet defined SLA's.
Be able to work as a team member.
Job Type: Full-time

Salary: Best In Industry

SAUDI NATIONALS only:

Riyadh
Required experience:

networking, IT troubleshooting, software support, driver support: 1 year
Required education:

Bachelor's
Required language:

arabic, english ( mandatory)
Post Details
Job Title HELPDESK Technician | RIYADH | URGENT REQUIREMENT | IMMEDIATE JOINING
Description Dear Candidates,

Greetings!

We are looking for talented and unique IT Help Desk Technicians for a government organization in the Kingdom of Saudi Arabia (KSA). This is your opportunity to play a key role in providing support and being an integral part of the ongoing IT revolution in the KSA.
Job Description

Serving as initial point of contact for telephone and e-mail inquiries for Microsoft Exchange Email administration related issues.
Handling the tasks of identifying, diagnosing, and resolving software problems.
Microsoft Outlook Exchange email configuration and troubleshooting.
Communication with vendors and follow up.
Analyze, trouble shoot problems related to service and resolve the issues while gathering information from customers either through chat, e-mail or over phone to enable effective troubleshooting.
Proactively assist with help desk / service desk duties, supporting clients with software and related technical issues.
Troubleshooting and resolving software and network problems.
Adhere to prescribed SLAs.
Escalate issues to second and third level support teams and customer communication on regular updates on issues.
Perform root cause analysis
Reporting and documentation.
Requirements

Knowledge of English & Arabic (Read, Write, Understand, Speak).
Excellent problem-solving, learning, communication and interpersonal skills.
Business communication ethics awareness of Saudi culture
Working knowledge of core Microsoft technologies.
Experience with helpdesk ticket tracking software and knowledge of remote desktop support tools.
Ability to prioritize and organize work to meet defined SLA's.
Be able to work as a team member.
Job Type: Full-time

Salary: Best In Industry

SAUDI NATIONALS only:

Riyadh
Required experience:

networking, IT troubleshooting, software support, driver support: 1 year
Required education:

Bachelor's
Required language:

arabic, english ( mandatory)
Job Start Date immediate
Salary Offered 8000SAR, negotiable
Number of Vacancies 10
Location Job Location -> Riyadh
Location City Riyadh
    
Desired Candidate's Profile
Gender Male
Nationality Nationality -> Saudi Arabia
Candidate Current Location Job Location -> Riyadh
Work Experience 3-6 Years
Candidate Profile Description We need candidate with excellent comm skills in Arabic and English with good technical troubleshooting skills
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> I T and Services
Job Function Job Functions -> Information Technology
Employers Details
Company www.sarwagya.in

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