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Technician (with UAE DL) Job
Posted date [12-Jan-2016]  (ID: 5925)
This post has expired! It was posted more than 365 days ago.


Candidates must have a UAE Driving License

Technical support (hardware and Software) to international technical staff and clients of Wavetec
Ensuring support to installations at every site with latest hardware and software.
Providing Training to Customer after completion of installation.
Collection of configuration backups from Customers and sending to Config. Incharge with a c.c. to Customer Support head
Handling problems, their resolution and referring more complex problems to QA (with a c.c. to Sr. CSE, RGM and Customer Support head) and also following them up.
Sending daily report on services crossing 24 hours to Sr. CSE with a c.c. to Customer supports head
Sending weekly report (as per KPIs) for all support calls to Customer Support head Operations (every Friday)
Sending estimates of parts/thermal paper to customers coordinate delivery, billing and recovery.
Training to technicians on new or updated hardware & software
Pre and post installation technical support over the phone to Customers, as well as technicians (also provides after sales support)

Skills

Sound knowledge of writing Queries in SQL
Good Knowledge about trouble shooting in windows platform
Good Knowledge about Networking
Good customer support and project management experience
Must have strong interpersonal skills as well as communication skills
Post Details
Job Title Technician (with UAE DL)
Description Candidates must have a UAE Driving License

Technical support (hardware and Software) to international technical staff and clients of Wavetec
Ensuring support to installations at every site with latest hardware and software.
Providing Training to Customer after completion of installation.
Collection of configuration backups from Customers and sending to Config. Incharge with a c.c. to Customer Support head
Handling problems, their resolution and referring more complex problems to QA (with a c.c. to Sr. CSE, RGM and Customer Support head) and also following them up.
Sending daily report on services crossing 24 hours to Sr. CSE with a c.c. to Customer supports head
Sending weekly report (as per KPIs) for all support calls to Customer Support head Operations (every Friday)
Sending estimates of parts/thermal paper to customers coordinate delivery, billing and recovery.
Training to technicians on new or updated hardware & software
Pre and post installation technical support over the phone to Customers, as well as technicians (also provides after sales support)

Skills

Sound knowledge of writing Queries in SQL
Good Knowledge about trouble shooting in windows platform
Good Knowledge about Networking
Good customer support and project management experience
Must have strong interpersonal skills as well as communication skills
Salary Offered 4000 - 6000
Number of Vacancies 1
Location Job Location -> UAE Dubai
    
Desired Candidate's Profile
Nationality
Candidate Current Location
Work Experience 1-2 Years
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> I T and Services
Job Function Job Functions -> Installation-Maintenance-Repair
Employers Details
Company Wavetec
Contact Person Maryam
Designation Global HR Manager


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