Location: Cairo, Egypt
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY
The Transition Manager co-ordinates the activities of the assigned Transition team members during the transition period. The Transition Manager's responsibilities includes financial, Customer Relationship management, Personnel Management and Project Management for complex services engagements. Typically, such Transition engagements will involve the packaging of a number of different IT Infrastructure Services consisting of Help Desk, IMAC, Break/Fix, Asset Management, warehousing along with business unit services consisting of Cash Management, Currency Management, vendor management, etc. The Transition Manager constructs and leads a multi-disciplinary team comprising of Project Managers and Subject Matter Experts (SME) to architect and design a solution that meets the customers business objectives, and then deliver this final solution design to an operational steady state insuring profitably and success for NCR's Service Management Office (SMO) and most importantly meets the contractual obligations of NCR. The Transition Manager operates from the engagement phase through due diligence and transition phases until the final solution design is delivered and hand over to the Executive Service Manager who will own the engagement through the conclusion of the contract. The Transition Manager has in-depth knowledge of the IT Infrastructure environment, financial and retail services industries along with the necessary experience to consult at the highest levels of a Clients organization.
Constructing and leading Transition team to:
o Design solutions for advanced Managed Services opportunities
o Provide the necessary technical and service delivery capabilities to effectively manage the engagement
o Ensure the various phases of Transition are carried out (both within the Customer and within the proposed NCR Delivery organization)
o Transition operations from the customer to NCR operations
o Completion upon sign off from the ESM
Providing consultancy services to prospective and existing Managed Services customers along with NCR sales teams
Providing recommendations to senior NCR Management on NCRs internal service delivery scope and performance
Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the Global Transition Team
Identifying risks and issues, initiating mitigation strategies and taking corrective action as appropriate
Managing the Programs budget, tracking and monitoring costs, and ensuring that the profitability targets are met;
Reporting internally at all levels within NCR, and with customers;
Ensuring high customer satisfaction ratings.
Experience in setting up and running a PMO
Self-service Solution Experience
Strong Networking and communication Knowledge
In-depth knowledge of at least three of the following Managed Services capabilities and very good knowledge of the rest of them:
o Services Management
o Network Management
o System Management
o Asset Management
o Field Services
o ATM Management
o Cash Management
o Currency Management
Proven record (ideally 5 years) of managing complex IT infrastructure projects in sales, project management
Excellent understanding of operational service delivery key performance indicators within the Financial and Retail industries
Expert knowledge of the following NCR Business Construct Services and Managed Services capabilities
Help Desk Services Management Asset Management
Network management System Management IMAC
Planning & Design Security Cash Management
Deployment Site Assessment Site Prep
ATM Management Cash Management Currency Management
Procurement/Supply Moves/Adds/Changes S/W Migration & Imp.
Hardware Maintenance Software Maintenance & Sup. Warehouse Management
Excellent understanding of outsourcing and outtalking concepts, especially legal and financial aspects
General Financial skills and understanding (including leasing)
Strong program management knowledge and experience, including group facilitation and team building skills
Educated to degree level, with post-graduate business qualification, or a minimum of 5 years experience.
Experience of managing third party suppliers
BS in related discipline with post graduate business qualification
Advanced Project Management training
Masters certificate or Degree in Project Management or related field recommended
Project Management Professional (PMP) Certification (preferred)
Excellent communication and presentation skills
Commercial awareness/experience and technical IT knowledge
Ability to think conceptually and to design practical, cost-effective solutions
Team player ability to lead solution design teams and work with many parts of the NCR organization
Self-motivated, creative, flexible
Spoken and Written Fluency in English.
Approximate Travel: 20%
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.