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Responsibilities includes but not limited to:
1.Collaborate with the Sales team for the documentation of Quotations
2.Update regularly the data entries on our in-house ERP Software.
3.Follow-up with concerned entities for Process/Progress of freight operation status
4.Negotiate with the shipping lines for the best possible rates for the current shipments.
5. Keep customers well informed of shipment status (readiness of shipment, information from Supplier)
6.Coordinate with Operations, Sales and Finance Departments to meet operational requirements
7.Ensure timely resolution of any discrepancy in invoicing
8.Ensure prompt and effective resolution of customer complaints, and escalate issues to Immediate Superior whenever required
9.Develop and maintain a healthy relationship with the clients and enhance the customers loyalty.