Should be able to identify and troubleshoot the issue over the phone
Should have knowledge of all printer models
Should be well versed with printer SW knowledge i.e.
Control panel navigation,
Multifunctioning of scanning and copying,
Should know basic knowledge of spare parts
Should know basic functionality and mechanism of both laser jet and ink jet printers
Should know network installation of print driver and digital sending via scan to network and email
Active listening & comprehension in both Arabic & English is a must.
Should be confident, proactive, possess the ability to learn & grow. Well mannered.
Will be expected to make outbound calls as well.