As one of Dubai's leading local supermarket chains, West Zone Fresh continues to put our customers at the centre of everything we do. That's why we create well-designed stores that allow a relaxing shopping experience, and offer a wide range of quality, imported and locally produced products at very attractive prices. But customer service is about more than this; it's about making visitors to our stores feel welcome, happy and well looked after.
Since 2005, when the company was incorporated, our commitment to staff training and professional development has been the key to success. By listening to the ideas and opinions of the men and women that work in our stores, we continue to improve what we do and how we do it. Our employees are among our greatest assets and their contribution makes the difference between success and failure, which is why we're dedicated to giving our customers the shopping experience they deserve....
He/she is expected to provide effective management and ensure the transformation of the supermarket.
The manager is expected to be at the center of top quality service delivery to the customers.
A supermarket thrives on being able to meet up with customers� expectations and the store manager is required to make this possible
The role of a supermarket store manager is a very tasking one, with him/her saddled with several responsibilities that will make him/her busy all day long.
The demand of his/her job is constant, but the tasks that need to be performed do change on daily basis and this makes his/her job one of the most dynamic around.
Due to the challenging nature of the supermarket store manager�s role, he/she is usually required to work on weekends and to put longer hours on weekdays.
He/she deals with individuals with different needs on daily basis.
Each of these individuals comes with various challenges and projects that will keep the manager active both physically and mentally all day long.
The store manager is usually given an office for his/her use, but the tasking nature of the job rarely permits him/her the comfort of sitting in the office for any length of time.
Consequently, he/she must be prepared to spend much more time on the supermarket floor than in the office.
The duties and responsibilities the supermarket store manager usually has to handle are determined by the size of the supermarket; it increases with the store�s size.
The supermarket store manager is not left to get things done alone; he/she is provided with the required support by top management of the supermarket to ensure complete success.
He/she is expected to carry the top management and other members of staff along and to make reports of daily activities to the assigned authority.
Other duties that make up the work description of a supermarket store manager include dealing with all issues relating to clients, with him/her forwarding difficult issues to top management for assistance.
Aside overseeing sales activities in the supermarket, the store manager is equally expected to develop and communicate new ideas on how to move the supermarket forward.
Each supermarket has its goals and regulations; the manager is expected to be fully aware of these and he/she is required to comply with such all through his/her working period in the supermarket.