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TECHNICAL SUPPORT ENGINEER CORE NETWORK Job
Posted date [22-Apr-2015]  (ID: 2850)
This post has expired! It was posted more than 365 days ago.


AZURREO is a service provider specialized in the Telecommunications industry.
Our experts leverage more than 15 years of experience and methodologies, and best practices to help our customers successfully tackle their challenges.
We work across disciplines at any point in the project lifecycle, from strategy to design to implementation to operations and maintenance.

As part of our development, we are currently seeking: Technical Support Engineer - Core Network.

Primary Responsibilities
Responsibilities include, but not limited to:
Analyze customer product issues within released applications,
Provide real-time e-mail and telephone support on advanced technical architecture, environment and support issues regarding the customers products,
Handle all support ticket escalations,
Analyze product defect reports and support tickets,
Provide technical backup for Sales Team to close deals with their accounts,
Initiating, tracking and resolving customer's issues by recreating test scenarios and liaise with the customer/team support and engineering teams to reproduce issues,
Ensuring that customers are updated continuously on the status of their issues,
Producing complete and clear case documentation as well as knowledge base articles to aid in the support of the system,
Contribute to online discussions on product design and identify potential problems in proposed solutions prior to implementation,
Meeting established Customer Satisfaction goals.

Education

Masters or Bachelor's degree in Computer Science, Electrical Engineer or equivalent experience,
CCNA,CCNP or equivalent IP networking certification will be appreciated.
Post Details
Job Title TECHNICAL SUPPORT ENGINEER CORE NETWORK
Description AZURREO is a service provider specialized in the Telecommunications industry.
Our experts leverage more than 15 years of experience and methodologies, and best practices to help our customers successfully tackle their challenges.
We work across disciplines at any point in the project lifecycle, from strategy to design to implementation to operations and maintenance.

As part of our development, we are currently seeking: Technical Support Engineer - Core Network.

Primary Responsibilities
Responsibilities include, but not limited to:
Analyze customer product issues within released applications,
Provide real-time e-mail and telephone support on advanced technical architecture, environment and support issues regarding the customers products,
Handle all support ticket escalations,
Analyze product defect reports and support tickets,
Provide technical backup for Sales Team to close deals with their accounts,
Initiating, tracking and resolving customer's issues by recreating test scenarios and liaise with the customer/team support and engineering teams to reproduce issues,
Ensuring that customers are updated continuously on the status of their issues,
Producing complete and clear case documentation as well as knowledge base articles to aid in the support of the system,
Contribute to online discussions on product design and identify potential problems in proposed solutions prior to implementation,
Meeting established Customer Satisfaction goals.

Education

Masters or Bachelor's degree in Computer Science, Electrical Engineer or equivalent experience,
CCNA,CCNP or equivalent IP networking certification will be appreciated.
Job Start Date 21/04/2015
Number of Vacancies 1
Location Job Location -> Iraq
Location City Bagdad
    
Desired Candidate's Profile
Gender Female
Nationality Nationality -> France
Candidate Current Location Job Location -> Iraq
Work Experience 1-2 Years
Candidate Profile Description Technical skills
The requirements listed below are representative of the knowledge, skill, and/or ability required:
Minimum 5 years experience in the Telecommunications Industry,
Knowledge & experience of data communications concepts of network architecture, TCP/IP Protocol suite, SNMP, NTP, and troubleshooting,
Knowledge & experience with the following LAN technologies: Ethernet (10/100/1000/10G), VLANs, Spanning-Tree, and switching knowledge,
Knowledge & experience with VPN, IPSec, Routing Protocols/technologies,
Knowledge & experience with network management, OSS systems, Cellular & Cable technologies (PCMM, DOCSIS), Voice/Video/Data integration,
Knowledge & experience with hardware platforms and Operating Systems: Linux/Unix, Windows XP, HP Rack-mount server & Server Blade platform,
Strong Knowledge/experience 3G & 4G Technologies: Diameter (RFC 3588) protocol/applications/interfaces, LTE/EPC/IMS architectures (PCRF, PCEF, MME, BBERF, CSCF, DRA, OCS, OFCS),
Working knowledge of SS7 Signaling, SIGTRAN, GSM and UMTS protocols,
Knowledge & experience with SCTP, TLS, IPv4, IPv6,
Knowledge & Experience of subscriber database technologies: HLR, HSS, SPR, EIR, ENUM, AAA, SDS, MySQL, DB query/scripting.

Position Requirements

Fluent English (Clearly communicate in English verbally or in writing),
Rigorous and organized, with excellent capabilities of communication,
Good relational contact,
Goal-focused and responsible for "getting the job done".

Contract

Location: All Iraq
Duration: Permanent,
Schedule: Full-Time,
Valid work permit required.
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Telecommunications
Job Function Job Functions -> Technical Presales Support & Technical Sales
Employers Details
Company Azurreo SAS
Telephone +33184230000
Email opportunities(at)azurreo.com


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