Veterinary Receptionist: Part-time or Full-Time Position (Night shift)
(POSITION ONLY AVAILABLE AS OF November 2016)
Primary duties include: interacting with clients and coordinating
communication between doctors, nurses, support staff and the clients.
Hours are 2 10 pm Sun-Thurs, and alternate Saturdays (am or pm shifts)
Essential duties and responsibilities:
Provide top-notch customer service.
Being attentive to client and pet needs.
Identify and work compassionately with clients in various emotional states.
Work patiently with distressed, frustrated or disgruntled clients.
Answer and triage phone calls from clients.
Schedule appointments and schedule procedures.
Monitor client flow from check-in to discharge.
Monitor schedule and flow.
Client call backs.
Managing record requests between other clinics.
Assist in cleaning the hospital including but not limited to: keeping reception desk area
and lobby clean and sanitary, cleaning floors, and exam rooms, if needed.
Process payment transactions.
Maintain proper documentation in the electronic medical record and all financial transactions.
Relay appropriate information to/from clients to doctors and/or management.