Company Name: Dutch Arab Traders
Employment Type: Full Time
Monthly Salary: 6000 AED
Job Role: Administrative Representative
Benefits: Health Insurance
Minimum Work Experience: 1-2 Years
Minimum Education Level: Bachelors Degree(Not Mandatory)
Company Size: 100-200 Employees
Career Level: Mid-level
We are looking for a Filipino customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Manage large amounts of incoming calls.
Generate, maintain and manage customer records.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Interested candidates can send their resume to our HR Manager on our corporate email address Hashamhr@dutcharabtraders.org