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Front Office Agent Job Vacancy in UAE Dubai

Posted date [2024-08-28]   (ID: 31491)
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Gulf and UAE company jobs
This service will change your life. It will open up many opportunities for you in the long run. First of all, you will get to see this beautiful world we live in by traveling to all corners of the world, you’ll meet amazing people on the way and of course make a substantial amount of income in a short period of time.

As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

Guest Arrival and Departure:
Warmly welcome guests upon arrival and facilitate a smooth check-in process.
Provide information about the resort's facilities, services, and special promotions.
Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
Reservation Management:
Manage guest reservations, ensuring accuracy and completeness.
Effectively communicate room rates, packages, and availability to guests.
Assist with room assignment and accommodate special requests whenever possible.
Guest Services:
Address guest inquiries and provide information about local attractions, dining options, and activities.
Handle guest requests promptly and liaise with other departments to fulfill special requirements.
Coordinate with the concierge to arrange transportation, tours, and other guest services.
Communication:
Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
Problem Resolution:
Address and resolve guest concerns or issues in a timely and effective manner.
Report any recurring issues or trends to the Front Office Manager for continuous improvement.
Administration:
Ensure accurate record-keeping of guest information, preferences, and special requests.
Assist in the preparation of daily reports, including occupancy rates and revenue figures.
Job Title Front Office Agent
Job Description As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

Guest Arrival and Departure:
Warmly welcome guests upon arrival and facilitate a smooth check-in process.
Provide information about the resort's facilities, services, and special promotions.
Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
Reservation Management:
Manage guest reservations, ensuring accuracy and completeness.
Effectively communicate room rates, packages, and availability to guests.
Assist with room assignment and accommodate special requests whenever possible.
Guest Services:
Address guest inquiries and provide information about local attractions, dining options, and activities.
Handle guest requests promptly and liaise with other departments to fulfill special requirements.
Coordinate with the concierge to arrange transportation, tours, and other guest services.
Communication:
Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
Problem Resolution:
Address and resolve guest concerns or issues in a timely and effective manner.
Report any recurring issues or trends to the Front Office Manager for continuous improvement.
Administration:
Ensure accurate record-keeping of guest information, preferences, and special requests.
Assist in the preparation of daily reports, including occupancy rates and revenue figures.
Post Details
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Other
Job Function Job Functions -> Office Management
Employers Details
Company Crewlifeatsea
Contact Person
Designation
Telephone +27213003992
Email Info(at)crewlifeatsea.com
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