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Sales Communication & Content Officer Job Vacancy in UAE Abdu Dhabi

Posted date [2024-09-06]   (ID: 31596)
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Gulf and UAE company jobs
By accessing and using the Etihad Websites, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant you possess the legal right and ability to enter into this Agreement and to use the Etihad Websites in accordance with all terms and conditions herein.

The sales communications & content officer role is focused on supporting the Sales & Distribution organisation through corporate copywriting, the delivery of both internal and external communications and content, managing the communication channels and supporting the distribution of information.

Accountabilities

· Produce engaging, straightforward content, for internal and external distribution, that can be adapted to all platforms used across Sales & Distribution.

· Interpreting creative direction and technical information and turning them into persuasive copy concepts, while understanding the company voice and target audiences.

· Write, edit and own the weekly internal communications for Sales & Distribution (SalesTalk) and Adhoc communication requests, provide additional support and content for the monthly Newsletters and quarterly Townhalls.

· Design and deliver external communications for trade and corporate sales clients, including monthly trade updates (with targets per market) and quarterly trade and corporate news updates.

· Coordinate, monitor and maintain the Etihad hub content to ensure it is accurate, up to date, as this is the repository of information for trade.

· Action the requests received in the Sales Communications and Etihad Hub mailboxes and deliver communications as per the agreed SLAs including all approval levels and translations, where necessary.

· Maintain and build on the department SharePoint site to enhance the page through refreshed content.

· Maintain the internal & external communications calendar.

· Build and maintain relationships with marketing, brand, and customer relationship management (CRM) teams to improve efficiencies and ensure that templates are up to date and that brand standards and company language are constantly adhered to.

· Establish and maintain effective relationships with the Corporate and Visual Communications teams.

· Support the team with editing and modifying additional copy (Newsletters, myLearning modules, user guides, policies & procedures etc.)

· Support in driving the communications strategy for our global sales team.

· Support the other pillars of the employee engagement framework (training & development, reward and recognition and team building).


Education & Experience

· Minimum Diploma (2 years or more) and 3 years of work experience within relevant field or

· Minimum of 5 years of work experience within relevant field

· Communication/copywriting experience is required

· Strong verbal and written communication in English is required

· Strong project management, analytical skills, and senior stakeholder management experience

· Experience using Adobe, SharePoint and/or Staffbase is desirable

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
Job Title Sales Communication & Content Officer
Job Description The sales communications & content officer role is focused on supporting the Sales & Distribution organisation through corporate copywriting, the delivery of both internal and external communications and content, managing the communication channels and supporting the distribution of information.

Accountabilities

· Produce engaging, straightforward content, for internal and external distribution, that can be adapted to all platforms used across Sales & Distribution.

· Interpreting creative direction and technical information and turning them into persuasive copy concepts, while understanding the company voice and target audiences.

· Write, edit and own the weekly internal communications for Sales & Distribution (SalesTalk) and Adhoc communication requests, provide additional support and content for the monthly Newsletters and quarterly Townhalls.

· Design and deliver external communications for trade and corporate sales clients, including monthly trade updates (with targets per market) and quarterly trade and corporate news updates.

· Coordinate, monitor and maintain the Etihad hub content to ensure it is accurate, up to date, as this is the repository of information for trade.

· Action the requests received in the Sales Communications and Etihad Hub mailboxes and deliver communications as per the agreed SLAs including all approval levels and translations, where necessary.

· Maintain and build on the department SharePoint site to enhance the page through refreshed content.

· Maintain the internal & external communications calendar.

· Build and maintain relationships with marketing, brand, and customer relationship management (CRM) teams to improve efficiencies and ensure that templates are up to date and that brand standards and company language are constantly adhered to.

· Establish and maintain effective relationships with the Corporate and Visual Communications teams.

· Support the team with editing and modifying additional copy (Newsletters, myLearning modules, user guides, policies & procedures etc.)

· Support in driving the communications strategy for our global sales team.

· Support the other pillars of the employee engagement framework (training & development, reward and recognition and team building).


Education & Experience

· Minimum Diploma (2 years or more) and 3 years of work experience within relevant field or

· Minimum of 5 years of work experience within relevant field

· Communication/copywriting experience is required

· Strong verbal and written communication in English is required

· Strong project management, analytical skills, and senior stakeholder management experience

· Experience using Adobe, SharePoint and/or Staffbase is desirable

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
Post Details
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Abdu Dhabi
Location City abdu dhabi
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Sales
Job Function Job Functions -> Sales & Marketing General
Employers Details
Company Etihad
Contact Person
Designation
Telephone 18607018956
Email ade(at)etihad.ae
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