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Customer Service Job Vacancy in UAE Dubai

Posted date [2024-09-06]   (ID: 31610)
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Gulf and UAE company jobs
As the largest bank in the UAE, FAB has taken decisive steps as a regional pacesetter in the financial industry to bind both ambition and action together to accelerate the pace of positive environmental change. As the first bank in the MENA region to have committed to a target of net-zero emissions by 2050, we're making advances across our own operations in addition to walking alongside our clients as their strategic partner to ensure they can achieve their climate goals....

Sub Division: CB Sales & Distribution
Division: Consumer Banking Group - UAE
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Description
JOB PURPOSE:

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues

Specific Job Accountability

? Provide excellent customer service by attending to incoming calls within the quality guidelines

? Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process

? Recommend potential products or services to management by collecting customer information and analyzing customer needs

? Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2

? Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products

? Maintains customer records by updating customer history through service requests/complaints and Notes

? Maintain confidentiality of the bank’s customers and data

? Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations

? Attend to special tasks assigned by team leader and Managers

? Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates

? Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre



Qualifications
Minimum Qualifications:

? High School

Minimum Experience:

? 0 – 2 years relevant experience in banking sector



Knowledge, Skills, and Attributes:

? Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills

? Excellent communication skill in English & Arabic

Additional Information
? Should hold a Valid UAE Family book (Mandatory).
Job Title Customer Service
Job Description Sub Division: CB Sales & Distribution
Division: Consumer Banking Group - UAE
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Description
JOB PURPOSE:

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues

Specific Job Accountability

? Provide excellent customer service by attending to incoming calls within the quality guidelines

? Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process

? Recommend potential products or services to management by collecting customer information and analyzing customer needs

? Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2

? Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products

? Maintains customer records by updating customer history through service requests/complaints and Notes

? Maintain confidentiality of the bank’s customers and data

? Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations

? Attend to special tasks assigned by team leader and Managers

? Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates

? Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre



Qualifications
Minimum Qualifications:

? High School

Minimum Experience:

? 0 – 2 years relevant experience in banking sector



Knowledge, Skills, and Attributes:

? Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills

? Excellent communication skill in English & Arabic

Additional Information
? Should hold a Valid UAE Family book (Mandatory).
Post Details
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Services and Supplies
Job Function Job Functions -> Customer Servic
Employers Details
Company Bankfab
Contact Person
Designation
Telephone +971 2 681 1511
Email atyourservice(at)bankfab.com
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