The Business Development Assistant Manager acts as the point of contact between NEXtCARE and its client (SAADA). This role has an overall responsibility to maintain the current business as well as maximizing the business opportunities within existing client.
This role has an overall responsibility to provide excellent customer service, meet clients’ needs and ensure highest satisfaction levels.
Main tasks:
Establishes regular meeting with the client (SAADA) at least twice per month.
Creates visibility around actions related to all activities related to this account and regular reporting of the same.
Coordinates among various stakeholders within the organization in order to ensure client deliverables.
Establishes list of expected deliverables on Quarterly basis.
Conducts surveys to SAADA members in order to generate statistics related to quality improvements and customer satisfaction.
Resolves customer complaints regarding services, in coordination with relevant teams.
Works with the client on generating ideas and digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.
Stays current and knowledgeable on all products, service offerings and trends within the industry.
Works closely and coordinates effectively with solutions and services departments of Company to ensure smooth and quality delivery of products and services on time.
Effectively interacts with other departments including the account management.
Ensures NEXtCARE remains proactive and responsive to prospective clients.
As required recruit, train and supervise staff.
What you bring
Behavioral Requirements:
Possess drive, motivation and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.
Sound knowledge of International Standards related to Health and Medical Insurance quality measures, region markets and practices.
Able to analyze data and suggest techniques and requirements.
Strong negotiation, communication, time management and leadership skills.
Ability to work independently and maintain focus under pressure.
Problem solving and decision making.
Solid understanding of business dynamics, planning and execution.
Ability to self-manage workload and handle multiple accounts, working with people at all levels of an organization.
Must demonstrate strong initiative with ability to work as part of a team as well as independently.
Demonstrate sound financial acumen in order to proactively respond to business trends.