We are looking for a?Marine Claims Manager – Transportation / Logistics.? This opportunity will be based in our O’Fallon, MO, Chicago, IL, Alpharetta, GA or New York, NY office.
The Impact You Will Have :
Reporting to the Director of Short Tail Claims, you will join the team as a Marine Claims Manager, who will:
Lead and manage Marine Claims Team that handles Transportation & Logistics claims.
Ensure claims handled within authority limits, and in line with AzC Claims Standards procedures and guidelines.
Utilize third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers.
Develop and maintain strong relationships with brokers and clients.
Some of your specific responsibilities could include:
Managing a team of Claims Specialists including training and mentoring of staff, managing technical referrals, and supporting Data Quality and Reporting initiative
Oversight of investigations and reserving claims
Review claim handler investigation of claims, including coverage determination and evaluation of loss exposures.
Determine appropriate reserving levels.
Select and direct independent external service providers (e.g., Loss Adjusters)
Proactively discuss and review contentious, large and complex claims with fellow management and internal stakeholders to obtain opinions/feedback.
Oversight of claims processing and administration
Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems.
Manage timely production of management information reports (e.g., monthly major claims movements) and proactively identify loss trends.
Referrals and Compliance
Ensure all claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines.
Refer cases outside of authority level, preparing referral documentation and materials as appropriate.
Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters
Undertake audits of external service providers as appropriate.
Market and Relationship Management
Proactively support the acquisition of new business and retention of existing business (including client and broker negotiations where necessary).
Positively represent AGCS externally to the market.
Proactively drive involvement of functional areas in Claims handling process, e.g., Underwriting, Distribution, ARC, Operations.
Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders.