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Client Program Manager remote Job Vacancy in USA

Posted date [2024-09-28]   (ID: 31965)
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Gulf and UAE company jobs
There’s a reason we strive to go all the way, every day, to deliver a more connected, agile and sustainable future for global logistics. It is our purpose. See why it gets us up in the morning.

The Client Program Manager role is global or regional with focus on operational strategy, performance management, optimization, supply chain visibility and value creation across products. We work closely with the sales organization, as an account leadership team for specific customers to build joint plans and grow the customers' partnership. Service executions are handled by the capable hands of our CX and delivery organizations, with whom the CPMs are in close collaboration to ensure the service commitments are delivered across the globe in a consistent manner. We aim to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk.
Act as customer advocate as trusted partner within the Maersk organization
In this role the program manager is bridging the gap between technical supply chain visibility requirements of the customer and Maersk organization.
Ensuring accurate data flow and integration between systems
Must be able to speak consultatively with all members of the client and internal team(s), including client services, project management, IT, financial, product team members and senior management when necessary
Provide program management from medium to large, complex, cross-functional projects and programs
Leads complex cross-functional projects and programs end-to-end using a formal process
Identify and hold operational leadership accountable to the client’s program deliverables
Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
Ensure performance KPIs are aligned with customer expectations and maintained in one data setglobally that reflects the customer performance
Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
Facilitates meetings to review performance, strategy, projects, and future growth alignment
Collaborates with core team to develop solutions and lead project team(s) through implementation and completion
Manages internal and external relationships in support of program(s)
Requirements:

Bachelor Science degree preferably in Business/Supply Chain,
3+ years relevant experience with a proven track record in operational management in Supply Chain Management
Strong excel skills and data analysis capability
Understanding and passion for driving Operational Excellence and Value Creation in the business
Excellent ability to build relationship with customer and internal stakeholder
Excellent communication and influence skills
Ability to build strong effective networks
Experience running multiple projects in parallel.
EDI knowledge, nice to have expertise in 214, 315, 990, 204 messages and API testing exposure
Ability to work in a matrix organization and drive outcomes with influence decision makers
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Exposure and understanding of Business Improvement / Lean tools § Ability to interface with regional and globally management teams § Being a team member supporting the global/regional/country teams proactively
Knowledge of risk management with the ability to identify activities
Understanding of software development life cycle (SDLC) preferred
§ Basic understanding of various message types (XML, CSV, JSON) § Exposure to TMS (SAP TMS, Blue Yonder TMS, Oracle TMS, etc.) and SAP (ECC and/or SAP S/4) is preferred
Job Title Client Program Manager remote
Job Description The Client Program Manager role is global or regional with focus on operational strategy, performance management, optimization, supply chain visibility and value creation across products. We work closely with the sales organization, as an account leadership team for specific customers to build joint plans and grow the customers' partnership. Service executions are handled by the capable hands of our CX and delivery organizations, with whom the CPMs are in close collaboration to ensure the service commitments are delivered across the globe in a consistent manner. We aim to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk.
Act as customer advocate as trusted partner within the Maersk organization
In this role the program manager is bridging the gap between technical supply chain visibility requirements of the customer and Maersk organization.
Ensuring accurate data flow and integration between systems
Must be able to speak consultatively with all members of the client and internal team(s), including client services, project management, IT, financial, product team members and senior management when necessary
Provide program management from medium to large, complex, cross-functional projects and programs
Leads complex cross-functional projects and programs end-to-end using a formal process
Identify and hold operational leadership accountable to the client’s program deliverables
Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
Ensure performance KPIs are aligned with customer expectations and maintained in one data setglobally that reflects the customer performance
Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
Facilitates meetings to review performance, strategy, projects, and future growth alignment
Collaborates with core team to develop solutions and lead project team(s) through implementation and completion
Manages internal and external relationships in support of program(s)
Requirements:

Bachelor Science degree preferably in Business/Supply Chain,
3+ years relevant experience with a proven track record in operational management in Supply Chain Management
Strong excel skills and data analysis capability
Understanding and passion for driving Operational Excellence and Value Creation in the business
Excellent ability to build relationship with customer and internal stakeholder
Excellent communication and influence skills
Ability to build strong effective networks
Experience running multiple projects in parallel.
EDI knowledge, nice to have expertise in 214, 315, 990, 204 messages and API testing exposure
Ability to work in a matrix organization and drive outcomes with influence decision makers
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Exposure and understanding of Business Improvement / Lean tools § Ability to interface with regional and globally management teams § Being a team member supporting the global/regional/country teams proactively
Knowledge of risk management with the ability to identify activities
Understanding of software development life cycle (SDLC) preferred
§ Basic understanding of various message types (XML, CSV, JSON) § Exposure to TMS (SAP TMS, Blue Yonder TMS, Oracle TMS, etc.) and SAP (ECC and/or SAP S/4) is preferred
Post Details
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> USA
Location City USA
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Management Consulting
Job Function Job Functions -> Management
Employers Details
Company Maersk
Contact Person
Designation
Telephone +4533633363
Email socialmedia(at)maersk.com
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