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IT Help Desk Administrator Job Vacancy in UAE Dubai

Posted date [2024-10-02]   (ID: 32050)
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Gulf and UAE company jobs
We live in an accelerating world. Characterised by uncharted frontiers, the future is empowered by advanced technology that is galvanising a new breed of players. At the edge of these frontiers exists no limits – where boundless opportunities await.

Company: EDGE Group PJSC

About AL TAIF

We are the leading provider of maintenance, repair and overhaul services, and comprehensive lifecycle support for land platforms, heavy utility vehicles and ground support equipment of the UAE Armed Forces. We empower our customer to focus on its missions, confident that its land-based platforms and systems, warfighters and other personnel are in optimal condition to operate at peak performance.



MAJOR DUTIES AND RESPONSIBILITIES


• Coordinate the repair, replacement and installation of computers, laptops, printers and peripherals, including telecommunications equipment and data networks.
• Support the Microsoft Windows and Office Professional product family; use and troubleshoot MS XP Professional OS and MS Office applications such as Word, Excel, Outlook, PowerPoint, and Visio.
• Detect and remove computer viruses.
• Install anti-virus software.
• Detect hardware and software problems, conduct computer upgrades, perform networking diagnoses/set-up and resolve PC-specific issues/troubleshooting.
• Perform Symantec Back-up Exec and Symantec Tape Management.
• Document Help Desk trouble calls and track to resolution.
• Follow-up via phone, e-mail or in person to ensure IT customer satisfaction.
• Maintain physical IT files and office databases including asset registers, user account registers, equipment and software distribution, software licensing, warranty information, etc.
• Conduct a physical inventory of all IT equipment and software.
• Sustain software integration and functional testing as required.
• Ensure that safety practices, housekeeping, and environmental standards are maintained in IT spaces.
• Maintain the confidentiality and security of all company documents.
• Support other employees of the IT section in fulfilling their roles
• Ensure compliance with all safety, housekeeping and environmental directives.
• Perform other duties as directed by the Manager, IT and Digitalisation.



MINIMUM QUALIFICATIONS


• High school diploma is required, a Bachelor’s degree is preferred.
• A minimum of two years of experience providing IT customer support to computer users in an office environment is required.
• Certifications in any of the following are highly desired; SAP, IBM MAXIMO, Microsoft, and/or Oracle are an advantage.
• A proven ability to interact with employees of different levels and different cultures is preferred.

• The ability to work analytically and independently, as well as within a team is preferred.
• The ability to adaptable to a rapidly changing technical environment is an advantage.
• An ability to communicate effectively in English, both in writing and verbally is required.
Job Title IT Help Desk Administrator
Job Description Company: EDGE Group PJSC

About AL TAIF

We are the leading provider of maintenance, repair and overhaul services, and comprehensive lifecycle support for land platforms, heavy utility vehicles and ground support equipment of the UAE Armed Forces. We empower our customer to focus on its missions, confident that its land-based platforms and systems, warfighters and other personnel are in optimal condition to operate at peak performance.



MAJOR DUTIES AND RESPONSIBILITIES


• Coordinate the repair, replacement and installation of computers, laptops, printers and peripherals, including telecommunications equipment and data networks.
• Support the Microsoft Windows and Office Professional product family; use and troubleshoot MS XP Professional OS and MS Office applications such as Word, Excel, Outlook, PowerPoint, and Visio.
• Detect and remove computer viruses.
• Install anti-virus software.
• Detect hardware and software problems, conduct computer upgrades, perform networking diagnoses/set-up and resolve PC-specific issues/troubleshooting.
• Perform Symantec Back-up Exec and Symantec Tape Management.
• Document Help Desk trouble calls and track to resolution.
• Follow-up via phone, e-mail or in person to ensure IT customer satisfaction.
• Maintain physical IT files and office databases including asset registers, user account registers, equipment and software distribution, software licensing, warranty information, etc.
• Conduct a physical inventory of all IT equipment and software.
• Sustain software integration and functional testing as required.
• Ensure that safety practices, housekeeping, and environmental standards are maintained in IT spaces.
• Maintain the confidentiality and security of all company documents.
• Support other employees of the IT section in fulfilling their roles
• Ensure compliance with all safety, housekeeping and environmental directives.
• Perform other duties as directed by the Manager, IT and Digitalisation.



MINIMUM QUALIFICATIONS


• High school diploma is required, a Bachelor’s degree is preferred.
• A minimum of two years of experience providing IT customer support to computer users in an office environment is required.
• Certifications in any of the following are highly desired; SAP, IBM MAXIMO, Microsoft, and/or Oracle are an advantage.
• A proven ability to interact with employees of different levels and different cultures is preferred.

• The ability to work analytically and independently, as well as within a team is preferred.
• The ability to adaptable to a rapidly changing technical environment is an advantage.
• An ability to communicate effectively in English, both in writing and verbally is required.
Post Details
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> I T and Services
Job Function Job Functions -> Administrative
Employers Details
Company EdgeGroup
Contact Person
Designation
Telephone +97122056666
Email priya.belt(at)edgegroup.ae
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